In Search of-a Plumber
"I recently had a need of a plumber to repair my
one piece American Standard toilet's leaking flapper
and replace a leaking watts regulator at my meter.
Should have been easy right? Wrong!
I first called Anytime Plumbing on a Tuesday and set
up an appointment for Saturday between 9:00 AM and noon.
Noon Saturday came and went. Shortly after noon I called
and was told their plumber had an emergency and would
be out later. I waited till later and called again.
They gave no excuse and wanted to reschedule for Monday.
I told them Monday was not possible. I explained to
them that's why I called on Tuesday for a Saturday appointment;
not a Monday appointment. They suggested Sunday between
9:00 AM and noon; to which I agreed. Sunday came and
their plumber finally arrived. He inspected the American
standard toilet and advised that this was a special
item and that he would have to order the part. I told
him I informed their dispatcher of the special American
standard toilet. He advised that he would check on the
parts price and availability and call on Monday. If
I would be OK to wait on the watts regulator replacement
till then; I reluctantly agreed. Monday comes and goes
and I did not receive a phone call from the plumber.
Tuesday I called and inquired about my pricing and when
I could expect replacement of my regulator. They said
they would get back with me. As of today, I am still
Tuesday I called Bill Howell Plumbing and was advised
they do not serve the Hidden Meadows area. Bill Howell
Plumbing recommended Black Mountain Plumbing and I called
them and was advised that they do not serve the Hidden
Mountain Plumbing recommended George Plumbing. I called
and set up an appointment for Thursday between 8:00
AM and 9:00 AM. The plumber showed up, a little bit
late, but showed up nevertheless. After inspecting the
leaking flapper he advised my wife that we needed a
new toilet and that would be $650.00. He advised her
that it would be $275.00 for replacing the Watts regulator.
Not wanting to spend $975.00 without my knowledge she
telephoned me and I spoke with the plumber and told
him I _just wanted the flapper replaced and did not
need a new toilet, and that the toilet was an expensive
one piece designer model and I just wanted the flapper
replaced. He did not want to replace the flapper - he
wanted to sell us a new toilet for $650.00. I asked
why the replacement of the Watts regulator was so expensive.
He advised me that it was a flat rate of $275.00 weather
it took him one hour or five hours. I inquired about
his hourly rate to which he never replied. Finally I
pissed him off enough - he just left.
my wife being very frustrated and no flapper or watts
regulator being replaced called our dear friend and
asked if she knew of a decent plumber. She said she
had heard of Becker & Son Plumbing, in Pauma Valley.
them and spoke with Brad Becker. I explained my needs
and told him of this fiasco with the other plumbers.
He explained that he could replace the flapper if an
inspection verified that it was indeed the problem.
He went on to say that sometimes the toilets are so
corroded due to our hard water _they are not repairable.
A new toilet would be $475.00. To replace the Watts
regulator would be between one to two hours and his
hourly rate is $90.00. I asked when he could come out
and he advised that he could possibly be out Friday
between 8:00 AM and 9:00 AM or Saturday for sure. I
asked him to come out at his earliest convenience. He
later confirmed that they would have a plumber at my
home on Friday between 8:00 AM and 9:00 AM.
arrives and so does the plumber, right on time. He immediately
inspected the toilet and found it to be OK, except for
the flapper. He left to get the American Standard Flapper.
When he returned he immediately installed the flapper
and proceeded to install the Watts regulator. My wife
had to leave before the work was completed and was concerned
about payment. The plumber told her not to worry about
paying him that clay; they would send us a bill.
of the following week we received a bill in the amount
of $237.00. $12.00 for an American Standard Flapper
and 2 1/2 hours of labor. Being pleasantly surprised,
I sent the check promptly.
the flapper is flapping and the regulator is regulating
and my search for a plumber is over - thank goodness.
great to find a professional company with professional
employees who are concerned with the customers needs.
thank you to Becker & Son Plumbing in Pauma Valley.
They can be reached at (760) 594-1317. When my need
for a plumber arises again, you know who I'll call first!